This Privacy Policy explains what information Gamers Freedom, operated by Archway Point LLC ("we", "us", "our"), collects when you use gamersfreedom.com, our control panel, and our billing portal (the "Service"), how we use it, and the choices you have.
Files you upload or generate on your game server - including worlds, configuration, plugins, mods, and your server's own logs - are stored on our infrastructure so we can provide the Service. We do not routinely review this content. We may access it when reasonably necessary to provide technical support you request, to investigate a suspected violation of our Terms of Service, to maintain the security or integrity of the platform, or to comply with a valid legal request.
Note that your server's logs may record the usernames and IP addresses of players who connect to it. If you operate a server, you are responsible for how you handle your players' information.
We do not use your information for automated decision-making that produces legal or similarly significant effects.
We use the information described above to send you emails about the Service, including product announcements, new features, plan recommendations, upgrade offers and promotions for services operated by Archway Point LLC.
Paid plans. Customers on a paid plan can opt out of promotional email at any time using the unsubscribe link in any such message, or by emailing us.
Regardless of your plan, every promotional email we send includes an unsubscribe mechanism as required by law, and we will always honour a valid unsubscribe request. Some messages are transactional rather than promotional - for example account verification, password resets, invoices, payment failures, security notices and messages about your server. These are required to operate your account and are sent to all customers on every plan.
Information may be shared or licensed with third parties for commercial purposes as described in Section 6, including for their own purposes. You can opt out of that sharing at any time using the method described in Section 6.
We share information in the following circumstances:
Depending on where you live, some of this activity may be considered a "sale" or "sharing" of personal information under state privacy laws. You can opt out at any time, free of charge, by emailing GamerSupport@archwaypoint.com with the subject line "Do Not Sell or Share My Personal Information". Opting out will not affect your account, your server, or your ability to use the Service.
We keep account information for as long as your account is active. If you close your account or we terminate it, we delete or anonymize your personal information within a reasonable period, except where we must retain records for legal, tax, accounting, or fraud-prevention purposes. Server files are deleted when the server is deleted. Logs are retained for a limited period and then rotated out.
We protect the Service using encrypted connections (HTTPS/TLS), hashed passwords, network segmentation, and access controls limiting administrative access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password.
Separately, and importantly: our Free Tier is stored on non-redundant storage without automated backups, and data there may be permanently lost. See Section 9 of our Terms of Service. Keep your own backups.
The Service is intended for users aged 18 and over. If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian, who must review and accept this policy and our Terms of Service on your behalf.
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information, contact us at GamerSupport@archwaypoint.com and we will delete the account and associated information promptly.
You may, at any time:
Depending on where you live, you may have additional rights - for example, residents of California may have rights under the CCPA/CPRA, and residents of the EEA or UK may have rights under the GDPR, including rights to correction, restriction, portability, and objection. We honor these requests regardless of your location. To make a request, email GamerSupport@archwaypoint.com. We may need to verify your identity before acting, and we will not discriminate against you for exercising these rights.
The Service is operated from the United States. If you access it from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country. By using the Service, you consent to that transfer.
Archway Point LLC may modify, add to, or remove any part of this Privacy Policy at any time and at its sole discretion. Changes take effect when the revised policy is posted at this address, and the effective date above will be updated. For material changes we will provide reasonable notice by email or through the Service. You are responsible for reviewing this policy periodically, and your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
Questions about this policy, or requests regarding your personal information:
Archway Point LLC
Email: GamerSupport@archwaypoint.com